VP Organizational Development & HR Strategy


Location: Long Island City, NY

Experience: Master’s & 8+ years of consulting

Industry: Banking

Citi’s Global Consumer Bank (GCB) serves 62 million clients in 35 countries with a strategic focus on markets and segments in which the bank’s unique global network, brand, and customer-centric products and services provide a competitive advantage. GCB aims to deliver a remarkable experience to clients through industry-leading products and services, next-generation retail formats and world-class digital channels.

Operating across Citi’s four regions – Asia Pacific; Europe, the Middle East and Africa; Latin America; and North America – the GCB’s growth plan is aligned with Citi’s long-term strategy to harness for customers the dominant secular trends of globalization, urbanization and digitization. Well-positioned and well-diversified, we serve high credit quality, globally minded consumers in the world’s top cities.

VP, Organizational Development and HR Strategy


The VP of Organizational Development and HR Strategy will focus broadly on strengthening the alignment between business priorities and organizational strategy (structure, processes, systems, culture) with significant exposure to senior executives and HR leaders. Responsibilities include: culture transformation, organization & job design, change management, talent management, and diversity. The role involves working with stakeholders across Global Consumer Banking’s businesses and regions and partnering with corporate colleagues to provide insight into strategic initiatives.

Responsibilities Include:

-Applying Organizational Development expertise and bringing a consultative approach to developing and implementing creative solutions to meet business needs
-Acting as a change management specialist to assess, define, and drive activities to establish organizational effectiveness and sustain culture change
-Partnering closely with Senior HR Advisors and Corporate HR practice leaders to develop and execute short and long-term HR strategies
-Leading team dynamics and organization effectiveness programs and initiatives
-Diagnosing business needs and delivering appropriate solutions by providing consultation, coaching and facilitation
-Offering direction and support for OE programs and practices in partnership with HR and business leaders
-Acting as Consumer representative for global Diversity work, with the goal of strengthening our talent pool and increasing representation at senior levels
-Partnering to design and deliver high potential development programs for the Global Consumer Bank, including coaching of high potentials
-Supporting efforts to build manager capability around talent assessment and development
-Supporting the successful deployment of the Voice of the Employee Culture Survey; assisting in interpreting employee survey results and creating tools to drive positive change
-Keeping abreast of internal and external organizational effectiveness best practices


-College graduate with a degree/major in human resource management, organizational development
-Masters in HR, OD, Org Psych or related discipline required

-The ideal candidate will have 8+ years of experience consulting in organizational development/ organizational effectiveness, organizational design, change management, culture change, talent management, diversity, performance management, or related fields
-A successful track record in designing and implementing practical solutions to address organizational and human capital development needs
-Possess knowledge of fundamental HR and OD concepts, have experience managing complex, multi-dimensional projects, and proven success at building credibility quickly at all levels of the organization, including senior executives
-Experience in financial services as well as large, matrixed and multinational organizations is advantageous

-Well-developed listening, consultative, and influencing skills; values diverse perspectives
-Strong relationship management and coaching skills
-Effective collaboration skills with colleagues across business lines and levels
-Strong verbal and written communication skills
-Analytical and strategic thinking skills – systems thinker
-Flexible, highly adaptable to change with intellectual curiosity
-Ability to manage ambiguity in a fast paced work environment and push through business challenges
-Comfortable pushing oneself outside their comfort zone and focused on continuous development
-Drives for results and demonstrates strong sense of accountability and follow through
-Self-direction and willingness to take informed risks

-The ideal candidate should possess program design capabilities, coaching skills, and stakeholder management competencies
-Project management skills, including project planning, tracking and status reporting
-High level of proficiency with PowerPoint and strong familiarity with Excel is strongly preferred

EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Disability/Veteran

Apply at Citi. Job ID is 15024148.

Primary Location: NAM-USA-NY-Long Island City
Job Category: Human Resources
Schedule: Full-time
Education Level: Bachelor’s Degree
Shift: Day Job
Employee Status: Regular